PRIVACY POLICY

WHO WE ARE

Our website address is: https://nornsandyggdrasil.com.

We at Norns and Yggdrasil BV (“Norns and Yggdrasil”) respect your concerns about privacy. This Online Privacy Notice describes the types of personal information we collect at https://nornsandyggdrasil.com (the “Site”) and in our retail stores (“Stores”), how we use the information, with whom we share it, and the choices available to users of our Site regarding our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

SECTION 1 – INFORMATION WE COLLECT 

At “Norns and Yggdrasil,” we believe in transparency. When you shop with us, we collect certain personal information to facilitate your purchases and enhance your experience:

Personal Details

We ask for your name, address, and email address to process orders, provide customer support, and communicate with you effectively.

Payment Information

For online transactions, we collect payment details, which are securely processed by our payment gateway partners.

Browsing Data

To improve our site and offerings, we collect data on how you interact with our site, such as pages visited, actions taken, and preferences expressed.

We may send you promotional emails with your consent. If you prefer not to receive these, you can opt-out at any time.

As you navigate through our store, we automatically obtain your device’s Internet Protocol (IP) address. This information assists us in understanding the specifics of your browser and operating system.

The provision of your personal information is voluntary. However, if you do not provide us with your personal information, we may not be able to provide you with our goods and services, fulfill your requests, or respond to your inquiries.

SECTION 2 – CONSENT AND INFORMATION USE

We believe in being upfront about how we use your data:

Consent for Transactions

When you make a purchase or return, we use your information to fulfill that specific request.

Marketing Communications

For marketing purposes, we will only use your information with your explicit consent, which you can provide or withdraw at any time.

To withdraw consent or opt-out of communications, simply contact us at [email protected].

SECTION 3 – DATA DISCLOSURE

We are committed to protecting your information. We disclose personal information only under the following circumstances:

Legal Requirements

We may disclose information to comply with legal obligations, such as responding to a subpoena or court order.

Enforcement of Policies

We may share information when necessary to enforce our Terms of Service.

We may disclose information when we deem it essential or fitting to avert physical harm or financial detriment, or as part of probing into potential or actual instances of deceit, fraudulence, or unlawful conduct.

SMS Marketing Policy

We adhere to the guidelines set forth by the Telephone Consumer Protection Act (TCPA) in our SMS marketing endeavors. By furnishing your phone number and agreeing to receive SMS marketing communications, you grant us permission to send you promotional messages. We pledge not to disclose your phone number to third parties or our affiliates for their marketing campaigns. You retain the right to unsubscribe from these messages at any time by adhering to the opt-out procedures outlined in each message.

SECTION 4 – PLATFORM HOSTING

Our online store is proudly hosted on WordPress, a platform known for its flexibility and security. Your data is stored securely, and we ensure that our site is regularly updated to protect against vulnerabilities.

All of our direct payment processing systems comply with the Payment Card Industry Data Security Standard (PCI-DSS), which is overseen by the PCI Security Standards Council. This council represents a collaborative effort among major card brands, including Visa, Mastercard, American Express, and Discover, to ensure the highest level of security for card transactions.

SECTION 5 – THIRD-PARTY ENGAGEMENT

We work with select third-party service providers to enhance your shopping experience. These providers may have access to your information to perform their services, such as payment processing, analytics, and marketing. We have agreements in place to ensure they protect your data in compliance with privacy standards.

However, some third-party service providers, including payment gateways and transaction processors, operate under their own privacy policies regarding the information we must share with them to facilitate your purchase transactions.

For the sake of transparency, we encourage you to review the privacy policies of these third-party providers. This will give you insight into how they manage and protect your personal information.

Please be aware that some providers might operate in or have infrastructure in jurisdictions different from yours or ours. Therefore, if you choose to engage in a transaction involving such a third-party service provider, your information could be governed by the laws of the jurisdiction where that provider or its facilities are situated.

For instance, should you be situated in Canada and your transaction be facilitated by a payment gateway in the United States, the personal information you provide during that transaction could potentially be disclosed under U.S. legislation, such as the Patriot Act.

Once you depart from our store’s website or are directed to a third-party site or application, the provisions of this Privacy Policy and our website’s Terms of Service no longer apply to you.

When you follow links on our store, you might be taken to destinations outside of our site. We do not control the privacy policies of external sites and recommend that you review their privacy policies.

Google Analytics Implementation: We utilize Google Analytics on our store to gain insights into our visitors and to understand which pages are of interest.

SECTION 6 – DATA PROTECTION

In order to safeguard your personal information, we implement prudent measures and adhere to the best practices within the industry to prevent any unauthorized loss, misuse, access, disclosure, modification, or destruction of your data.

Protecting your data is our priority. We use industry-standard security measures, including encryption and secure socket layer technology (SSL), to safeguard your information. We are committed to adhering to PCI-DSS standards to ensure the secure handling of your payment information.

SECTION 7 – COOKIE USAGE

Cookies help us provide a personalized experience on our site. We use cookies to remember your preferences and improve site functionality. You can manage your cookie preferences in your browser settings or by contacting us for assistance.

SECTION 8 – AGE REQUIREMENT

Our site is intended for users who have reached the age of majority in their jurisdiction. If you are under the age of consent, please obtain parental consent before using our site.

SECTION 9 – POLICY AMENDMENTS

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. If we make significant changes, we will notify you by posting a notice on our site.

Should our store be acquired or integrated with another firm, your data may be conveyed to the new proprietors to enable the ongoing sale of our products to you.

SECTION 10 – DO NOT TRACK SIGNALS

Our site honors “Do Not Track” signals from browsers. This means we will not track your online activities across third-party websites.

SECTION 11 – CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

If you are a California resident, you have specific rights under the CCPA, including the right to know what personal information we collect, the right to delete your information, To exercise these rights, please contact us at [email protected].

SECTION 12 – CONTACT INFORMATION

For any questions or concerns regarding your privacy, or to exercise your rights, please reach out to our Privacy Officer at [email protected].