Classic Heart Set

The Heart Classic Set features a timeless design with delicate heart-shaped elements and vintage charm. This set embodies elegance and sophistication, adding a graceful touch to any outfit. Perfect for those who appreciate classic beauty.

Note:
1. Handcrafted & Unique: This product has been carefully crafted by hand, so slight irregularities or imperfections in color or embellishment may occur. These make each piece truly one-of-a-kind.
2. Size Variation: Measurements are manual and may have slight deviations.
3. Color Variation: Due to lighting or screen differences, the color may slightly vary from the picture.
4. Eco-Friendly Materials: All materials used are environmentally friendly.

SHIPPING

What is the price of shipping?
We like to keep things simple: shipping is $9.90 worldwide, and it’s free for orders over $89.

What is the shipping time?
Please note that each item is handcrafted to order, which takes approximately 4 to 7 days to produce. Once your item is ready, we will ship it out to you. Shipping times vary depending on your location, but we aim to deliver within 7-14 business days. Thank you for your patience and understanding.

Transit times international
• United States, Canada, Mexico, Colombia: 7–14 business days
• United Kingdom & Europe (Germany, France, Italy, etc.): 7–14 business days
• Singapore, Australia, New Zealand: 8–15 business days
• United Arab Emirates, Saudi Arabia, Qatar: 8–15 business days
• Other countries: 10–15 business days
Note: These are estimated transit times. Delays may occur due to customs, holidays, or local carriers.

If there’s a mistake in the address you provided, please contact us via email immediately. This will allow us to make the necessary corrections promptly. Once the order has been dispatched from our warehouse, it’s no longer possible to alter the delivery address.

Do you ship worldwide?  
Yes, we ship worldwide.
Please understand that due to logistical constraints, we are unable to deliver to some remote areas. This includes, but is not limited to, the Cayman Islands, French Guiana, British Virgin Islands, New Caledonia, and Niue. We apologize for any inconvenience this may cause and appreciate your understanding and support.

If you have any other questions, feel free to contact us.

RETURN POLICY

We want you to feel comfortable and confident when shopping at Norns and Yggdrasil, that’s why we offer a 30-day return & exchange policy.
• 30 Day Return Policy
• 30 Day Satisfaction Guarantee
• One-year warranty

Can I return or exchange an item?
Yes! You may return or exchange an item within the first 30 days following the receipt of your purchase.

How do I return or exchange an item?
1. If you need to make a return or exchange, please first contact us via our email [email protected]. In your email, please specify your order number, the reason for the return or exchange, and the action you wish to take (return or exchange).
2. We will communicate with you within 48 hours of receiving your email to confirm the specific details of the return or exchange.
3. You can return an item as long as it is unused. All items must be returned in their original condition, without scratches or signs of wear
4. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
5. Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account.
6. Please Note:
The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
7. The time frame for return & exchange must not exceed 30 days from when the original order was received.

Do I pay for shipping on returns?
1. Yes, you will need to cover the shipping costs if you wish to return or exchange an item.
2. For international orders, customers are responsible for overseas shipping costs, as well as any delivery fees, VAT taxes, and import surcharges associated with returns and exchanges.
3. When returning or exchanging items, customers must use a shipping method that has tracking on it.

Got more questions? Please email us at [email protected] so we can help.

Earrings Care Guide

To keep your earrings looking beautiful and lasting longer, follow these care tips:
1. Avoid Moisture – Keep away from water, perfumes, and lotions to prevent tarnishing.
2. Clean Gently – Wipe with a soft, dry cloth after each wear to remove oils and residues.
3. Deep Clean Occasionally – Use mild soapy water for a deeper clean, then rinse and dry thoroughly with a soft cloth.
4. Store Properly – Keep in a jewelry box or soft pouch to avoid scratches and tangles.
5. Remove Before Sleeping or Exercising – Prevents accidental bending or damage.

Please Note:
Some individuals may be sensitive to certain metals — if you have sensitive ears, try wearing them for a short time at first or limit wear to shorter periods.